On November 19 Walgreens announced the launch of myWalgreens, a complete reinvention of its customer loyalty program to offer customers extensive new benefits, including the same-day retail pickup offering. In a press release the company said “Customers can now shop online and on a fully-redesigned mobile app for health and wellness items, and then pick them up in the store, curbside or at the drive-thru in as little as 30 minutes.”
“As America’s community pharmacy, Walgreens is delivering an unparalleled experience to help customers and patients manage their health and wellbeing during the most severe health crisis of our lifetimes,” said John Standley, Walgreens president.
“As always, our more than 25,000 community pharmacists remain at the core of our offering. Our pharmacists and patient care teams do far more than just filling prescriptions – they provide trusted advice, personalized support and a vast range of services.”
New Loyalty Program
At now Walgreens has one of the biggest loyalty programs in the U.S., that is health and wellbeing-centered. According to the companies count there are more than 100 million members.
The Walgreens said “It’s now easier than ever for its members to stay well, shop conveniently and save money and time seamlessly across more than 9,000 stores, Walgreens.com and the mobile app. The new benefits are in addition to many others already offered by Walgreens. These include an at-home delivery service through DoorDash and Postmates and a Prescription Savings Club with up to 80 percent off cash retail prices.”
myWalgreens members will now receive:
- One percent Walgreens Cash rewards storewide
- Five percent Walgreens Cash rewards on Walgreens branded products
- “Only for you” exclusive deals
“For Walgreens store locations that are not open 24 hours, orders must be placed at least one hour prior to store closing in order to be eligible. Otherwise, order will be ready the following business day. Customer will be notified via email when order is ready for pickup and will be provided instructions for a drive-up experience that complies with social distancing guidelines. Orders are not guaranteed to be ready within the 30-minute time window and may be subject to change or substitution depending on product availability at the time order is placed. Orders with age-restricted items may only be picked up in store. Prescription orders not eligible but may be ordered through Walgreens Express,” – Walgreens reminds.
myWalgreens Mobile App
The mobile app also receives an upgrade, now its features a broad range of health and wellness services for customers and patients, including a 24/7 pharmacy chat, access to find and book medical care and vaccination appointments, personalized health and wellness advice, real-time flu alerts and more.
Online or on the app, myWalgreens members can:
Save Time and Increase Convenience
- Shop a full assortment of more than 27,000 items, including everyday health and wellness and over-the-counter essentials, as well as photos
- Add a payment method to their digital wallet for faster contactless checkout
- Redeem Walgreens Cash rewards instantly at checkout
- Choose digital receipts for quick contactless checkout and to track purchases
Stay Healthy
- Earn bonus Walgreens Cash rewards for achieving health goals
- Receive daily, personalized recommendations for health and wellness, as well as real-time local environment and health forecasts
Help Communities
- Donate their Walgreens Cash rewards to charity (the eligible charity organizations will rotate, beginning with the Full Plate Project, a program of Comic Relief U.S.’ Red Nose Day which works to end child poverty)
The company warns, that current Balance Rewards members have until January 31, 2021 to sign up for myWalgreens to ensure that existing rewards roll over to the new program. Over the next several months, myWalgreens will announce even more benefits for customers and patients.
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